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Privacy Policy


We value your privacy, and take GDPR seriously.


Surtees Studios is always committed to maintaining the trust and confidence of our user and visitors to our web site. In this Privacy Policy, we’ve provided lots of detailed information on when and why we collect your personal information, how we use it, along with how we keep it secure.


By using our Website and/or Software, you are accepting the terms of this Privacy Policy.



Your Personal Data

You will be asked to provide us with Personal Data which may include your name, email address, software/computer settings and other contact details when you:
Use our Website.
Purchase our Software.
Send us support requests.
Send feedback from within our software.


We will only use information held about you for the following purposes:
To understand usage patterns and improve our Website.
To allow us to troubleshoot, and improve our Software and Website.
To communicate with you by responding to your requests through emails and social media.
To inform you of news and updates with regards to our Software through email.
To notify you about changes to our Software.
Anonymous App Usage Information.



Google Analytics — Website Analytics

When someone visits one of our sites we use a third party service, Google Analytics, we use a Google Analytics tracking code on our website and store. Google Analytics will use cookies-based tracking, provided this feature is enabled in your browser. This information is anonymous and does not provide us with identifiable information, We do this to find out things such as the number of visitors to the various parts of the site.

You can see information about Google Analytics and GDPR here.



FastSpring — Online Store

FastSpring are our online payment processor, they collect your information at checkout to process your purchase. If you would like your purchase history deleted please contact our data protection officer Ben Surtees at gdpr@surteesstudios.com (please note some information cannot be deleted due to legal reasons for example accounting purposes).

You can see information about FastSpring and GDPR here.



Paddle — Online Store

Paddle are our online payment processor, they collect your information at checkout to process your purchase. Upon checkout there is also an optional check-box to allow us to contact you for marketing purposes. This is opt-in and is compliant with GDPR. If you would like your purchase history deleted please contact our data protection officer Ben Surtees at gdpr@surteesstudios.com. (please note some information cannot be deleted due to legal reasons for example accounting purposes).

You can see information about Paddle and GDPR here.



MailChimp — Notifying users about our Software

We use MailChimp to send occasional emails about our software when required. We use this for a couple of reasons: to tell you about software you have purchased and updates or changes to it. We do not sell, rent or trade email lists with other organisations and businesses. MailChimp will also gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our emails. You can unsubscribe from this list at any time by clicking the "Unsubscribe" link at the bottom of all emails from us.

You can see information about MailChimp and GDPR here.



Google Mail — Support

If you’ve ever emailed us or sent feedback, then your contact details will be in our Google Mail system. If you'd like all support correspondence to be removed please contact us.

You can see information about Google Mail and GDPR here.



Access to your personal information

You are entitled to view, amend, or delete the personal information that we hold. Email your request to our data protection officer Ben Surtees at gdpr@surteesstudios.com and we can respond appropriately. By either sharing the data we hold with you (This will likely be a list of purchases along with any support requests you may have made.), amending it, or deleting what we legally can (some information must be held e.g. for accounting purposes).



Policy Updates

We reserve the right to change this Privacy Policy at any time and any amended Privacy Policy will be posted on our Website. This Privacy Policy was last updated on May 24th 2018 and replaces any other Privacy Policy previously applicable from this date.